club fedeltà dell hotel alpina

alpina smile awards

your loyalty will be rewarded!

without guests, a hotel is just a building. it's our guests who make our hotel alpina a house filled with life, and who put a smile on our and your faces. with the "alpina smile awards" program, we would like to thank you for your loyalty. a wide range of content and offers are exclusively available to our participating hotel guests.

chrystal smile


the best with a wealth of content

immediately after your first stay, you collect 5 % smiley points of your accommodation costs.

(per room, not applicable on the ski pass portion of the package or discounts.)


chrystal smile award – 4 advantages:

  • 5 % chrystal smile loyalty discount on the room price 
  • gift exclusive member offers with discounts or added value
  • birthday bonus during your stay at the hotel alpina
  • attractive competitions


ruby smile


the "middle level" is a class
of its own!

your value increases with the number of nights spent. starting at € 6,000 within three years, you are already in the ruby smile level.


what is the difference between chrystal and ruby?

guests spending more than € 6,000 within 3 years become 8 % ruby smile awards of the accommodation costs.

"ruby members". enjoy special benefits and privileges!


ruby smile award - 11 benefits:

  • 8 % ruby smile loyalty discount on the room price
  • a bottle of sparkling wine in your room
  • premium hotel cosmetics in the bathroom
  • personal room preferences depending on availability
  • early check-in depending on availability
  • late check-out depending on availability
  • automatic membership in the alpina last-minute club
  • exclusive members´ offers with discounts or added value
  • attractive competitions
  • partner promotions
  • during our alpina summer, you receive 1 free night when you book 2 nights*

* on request / subject to availability and per room.


sapphire smiles


as exclusive as it gets!

sapphire smiles membership is reserved for our most loyal guests. if you are interested in this exclusive level with all of the listed benefits, we look forward to your message to our host, mr matthew will. he will create an exclusive offer just for you and answer all your questions. exclusive to all our alpina investors.


sapphire smile award - 15 benefits:

  • 12 % sapphire smile loyalty discount on the room price*
  • one-time voucher of 100 euro as a welcome gift
  • participation in and benefits from the alpina investment concept
  • a bottle of sparkling wine and other surprises in your room
  • premium room hotel cosmetics in the bathroom
  • personal room preferences depending on availability
  • free room upgrade depending on availability
  • early check-in depending on availability
  • late check-out depending on availability
  • a bottle of 0.375l bollinger champagne on your birthday (during your stay)
  • automatic membership in our alpina last-minute club
  • exclusive member offers with discounts or added value
  • attractive competitions
  • partner promotions
  • during our alpina summer, you receive 2 free nights when you book 2 nights *

* on request / subject to availability and per room.


important information

to the alpina loyalty program


general information:

you collect your smile awards with every accommodation transaction at our hotel.

after your stay, you will receive an e-mail with the credited points in your personal account.
(e.g. 10 euros is equal to 100 smile awards).
your smile awards will be automatically credited to you a few days after your departure.

you can see the points in the departure email.


terms and conditions:


  • the mentioned benefits are valid only when you book directly at the hotel alpina.
  • all benefits are valid per year and cannot be carried over to the following year.
  • the benefits cannot be combined with other discounts or promotions.



alpina`s guest club

rewards for your loyalty

welcome to the hotel alpina guest club. enjoy our exclusive service as a thank you for your loyalty! Sign up here free of charge:


customer login new registration and this is how it works:

1. enter your data.

2. you will shortly receive a confirmation e-mail.

3. log in with the access data you received

4. complete the registration

5. convert points into a voucher or book an offer

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